9a1 Privacy Policy – How We Handle Your Personal Data

1 Introduction

This Privacy Policy describes how 9a1 ("the Platform," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors who access our online gaming platform at 9a1.onl.

By creating a 9a1 account or using any service on the platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. This policy applies to all game categories, transactions, account features, and promotional activities on 9a1.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between you and 9a1.

2 Information We Collect

9a1 collects personal information from you directly — when you register, deposit, play, or contact support — and automatically through your interaction with the platform.

Information You Provide Directly

• Registration details: Full name, date of birth, email address, mobile number, and residential address provided when creating your account.
• Identity verification documents: Government-issued ID and supporting KYC documents submitted as part of the identity verification process required before withdrawals are processed.
• Payment information: Details related to your Philippine payment channels — such as GCash account reference, Maya account reference, or local bank account details — used to process deposits and withdrawals in PHP. 9a1 does not store full card numbers and does not accept cryptocurrency transactions.
• Support communications: Records of messages, emails, or chat interactions with the 9a1 support team.

Information Collected Automatically

• Device and technical data: Browser type, operating system, device type, IP address, and session data collected when you access the platform.
• Usage data: Pages visited, games played, bets placed, session duration, and interaction patterns within the platform.
• Transaction data: Records of all deposits, withdrawals, bets, and bonus activity on your account.
• Cookies and similar technologies: Session cookies and analytics tools used to maintain your login state, improve platform performance, and understand usage patterns. See Section 7 for more on cookies.

3 How We Use Your Information

9a1 uses the personal information we collect for the following purposes:

9a1 may also use anonymised and aggregated data — which cannot identify individual players — for platform improvement, analytics, and general business reporting.

4 Sharing Your Information

9a1 does not sell or rent personal information to third parties. We may share your data only in the following limited circumstances:

• Payment service providers: To process deposits and withdrawals in PHP, your account and transaction details are shared with the relevant payment processor — such as GCash or Maya — or the receiving bank. These providers operate under their own privacy policies and are not authorised to use your data for any other purpose.
• Identity verification services: KYC documents may be processed through a third-party identity verification provider to confirm the authenticity of submitted documents.
• Game and platform providers: Where games are delivered by third-party game providers, certain session data — such as player ID and bet amounts — may be shared with those providers to facilitate gameplay.
• Legal and regulatory requirements: 9a1 may disclose personal information if required by law, court order, or a lawful request from a competent authority. We will notify you of such a request where legally permitted to do so.
• Fraud prevention and security: In cases of suspected fraud, money laundering, or abuse, information may be shared with relevant fraud prevention bodies or law enforcement agencies.

5 Data Security

9a1 implements technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the 9a1 platform.
• OTP (one-time password) verification required for login and for sensitive account actions such as password changes and withdrawal requests.
• Restricted access to personal data — only staff and systems that require access to perform their function can access it.
• Regular security reviews and monitoring for unusual account activity or access patterns.

Despite these measures, no online platform can guarantee absolute security. You play a role in protecting your account too — keep your login credentials confidential, never share your OTP with anyone, and contact 9a1 immediately at [email protected] if you suspect your account has been compromised.

6 Data Retention

9a1 retains your personal information for as long as your account remains active and for a reasonable period after account closure to fulfil our operational and legal obligations — such as maintaining transaction records and responding to any disputes or regulatory enquiries that arise after closure.

KYC identity documents are retained for the period required to satisfy identity verification and anti-money laundering obligations. Once the retention period has passed, documents are securely deleted or anonymised.

If you request account closure, your personal data will be retained for the minimum period required under applicable rules, after which it will be deleted from active systems. Some anonymised or aggregated records may be retained longer for statistical and reporting purposes — these cannot be used to identify you individually.

7 Cookies and Tracking

9a1 uses cookies and similar technologies to operate the platform effectively. Cookies are small text files stored on your device that help us maintain your session, remember your preferences, and understand how the platform is being used.

Types of Cookies Used

• Essential cookies: Required for the platform to function — including maintaining your logged-in session and keeping your game state during play. These cannot be disabled without affecting platform usability.
• Analytics cookies: Used to understand how pages and features are used across the platform, helping us identify and fix issues and improve the experience. Data collected is aggregated and does not identify individual players.
• Preference cookies: Store settings such as display preferences to improve your experience across sessions.

Most browsers allow you to manage or disable cookies through browser settings. Note that disabling essential cookies may affect the functionality of the 9a1 platform, including login and game sessions.

8 Your Rights Over Your Data

As a 9a1 player, you have the following rights with respect to your personal information:

• Right of access: You may request a copy of the personal data 9a1 holds about you.
• Right to rectification: If any of your information is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request that your personal data be deleted. This right is subject to our retention obligations — we may be required to retain certain records regardless of your request.
• Right to restrict processing: You may request that we limit how we use your data in specific circumstances.
• Right to data portability: Where applicable, you may request that your data be provided to you in a structured, commonly used format.

To exercise any of these rights, contact the 9a1 support team at [email protected]. We will respond to all requests within a reasonable timeframe and may ask you to verify your identity before processing any request.

9 Changes to This Policy

9a1 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our privacy practices. When changes are material, we will notify registered players through their account — either by email or by an in-platform notification.

The effective date at the top of this page indicates when the current version of the policy was last reviewed. Continued use of 9a1 after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

If you have questions or concerns about any update to this policy, please reach out to the 9a1 team at [email protected] before the change takes effect.